How do I return a product?

Please notify us before returning goods by emailing sales@orangesoles.com including your order number. With the returned item please include your order number, name, address and a copy of the invoice along with the reason for return and whether you require an exchange or a refund. Goods for return or exchange must be returned unused within 7 working days of receipt. Postage cannot be refunded (with the exception of faulty or wrongly delivered goods).

Please return goods to the following address:

Orange Soles
Unit C1, Cirrus Court
Aviation Business Park
Christchurch
Dorset
BH23 6BW
United Kingdom

For your own protection, we suggest you adequately pack and insure the returned goods against loss or damage in transit and use a secure delivery method, which requires a signature upon delivery. We cannot accept responsibility for undelivered or damaged returned goods, any claims for undelivered goods must be made through the carrier that they were despatched with.

How long will it take to receive my order?

Please note that almost all stock will be coming in from the US and therefore delivery time is approximately 14 working days. During busy times such as Christmas, Easter, Thanksgiving and other UK and US holiday periods, we are likely to experience further delays, potentially up to an extra 14 working days. If you are concerned about the whereabouts of your order after the given periods of time stated above, please get in touch by emailing sales@orangesoles.com.

Please note: We are in the process of introducing a new and improved email and tracking system which will update customers more regularly on the progress of their order. This will be in place before Spring/Summer 2013.

Can I track my order?

We are currently in the process of introducing a new email and tracking system (as stated above) which we hope to be live before Spring/Summer 2013. If you have any queries regarding your order please email sales@orangesoles.com.

Is your shoe size range only from UK 4.5 - UK 12?

No. We supply a wide range of sizes; from Toddler's to UK 17. If you have found the shoe you want in our store but your size isn't shown, please contact us with your requirements.

Please note: All sizes displayed on our website are UK sizes only.

Complaints and Comments

If you have any complaints or comments about any of our products or services please contact us by emailing sales@orangesoles.com.